Order Cancellation or Returns
If you need to cancel or modify your order, please contact me via e-mail or the website contact form within 24 hours of the submission of the order. No cancellations or customizations are allowed after 24 hours from the order submission. This policy ensures that my small business can remain sustainable. I want you to love and enjoy wearing any of my pieces. I welcome any feedback you may have. You may exchange or refund your piece within 7 days of your purchase. Please note that the product must be returned unworn and undamaged. Customized items cannot be returned. In case of refund, neither the original shipping cost nor the return shipping cost will be repaid.
Shipping and Delivery Time
Each piece is handmade by me in my SF studio, please allow 5-10 days after order is placed before shipping. If you'd like to rush the delivery, please contact me and I'll be happy to oblige when possible. I use USPS Priority mail. Claudia Berman Jewelry is not responsible for any delays caused by shipping carriers. If you are outside the US, please contact me for additional shipping details.
Repairs and Replacement
I stand behind the quality and craftsmanship of my jewelry. Please contact me to request repair or replacement of an item, I'm happy to help if possible. Please note that a fee might be associated with the repair, shipping, and insurance.
Please make sure that your size is correct before ordering. In some circumstances I am able to adjust a ring size a little larger or smaller. If you have ordered an incorrect size I would be happy to make adjustments if possible, for a small fee, plus the cost shipping. Necklaces can easily be made longer or shorter, please just send me a note along with your order and I can adjust your item and price accordingly.
Oxidized silver jewelry has a patina to darken it which may fade over time with wear, depending on the wearer. To slow down this process, do not wear jewelry while swimming, sweating, or bathing. Oxidation will last a very long time if it is in deep crevasses within the texture, only the high points of the piece and edges will show lighter silver, the contrast is often more beautiful than solid black. However, I am happy to re-patina any piece you have bought from me at any time, for free.
I am also happy to reshape any items that may have bend over time. Children pulled your earrings and now the wire is twisted? Please send me the item and I'll reshape it.
To polish your jewelry use a soft bristled toothbrush and mild soap with water.